TERMS & CONDITIONS, RETURNS 

 

 

 

Whilst every effort is made to ensure the accuracy and content of this website, BOCA TEAMWEAR are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and images presented on this site are subject to change without prior notice. Due to the inconsistency of colour accuracy on computer monitors, colour tones and shades may not be exact to the product. 

 

 

BOCA TEAMWEAR will process your order within 48 hours of you placing it on the website and in most cases sooner. Unless we receive notification from you before we process your order, we CANNOT cancel, add, remove or change it in any way. 

 

To cancel or change an order, please contact a member of our customer services team as soon as possible. We recommend you contact us by a phone call initially and follow it up with an email should your order NOT yet have been processed. Due to a large amount of incoming email, sole reliance upon this method of contacting us may result in a delay which prevents any opportunity of cancellation or changes being made. If we can cancel your order, we will do so and issue a confirmation email which you should retain. 

 

Please make sure that you check your order thoroughly before confirming it on the website. 

 

 

Only faulty goods which arrive in a state not suitable for purpose, will be accepted for a refund or exchange. 

 

In this unlikely event, please return the faulty goods in the same condition as when they arrived, unused and with all packaging and tags intact. This must be within 28 days of purchase to qualify for either a refund or exchange. If goods are deemed faulty and we do not have your first choice of exchange or replacement, we will of course offer a full refund. 

 

 

 

We strongly advise you use a recorded method of carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost, delayed or damaged in transit on the way back to us. 

 

Once your order has been exchanged or refunded you will receive an email confirmation. However, please make sure you provide a valid email address and add our address to your favourites/contact/non-spam list.  

 

We usually deal with returns within 7 - 10 working days but this may take longer at busy times of the year. Your statutory rights are not affected. 

 

 

BOCA TEAMWEAR will advise customers of goods which are out of stock as soon as an order has been accepted. This is a very rare occurrence due to the vast stock holding of our suppliers. 

 

In this unlikely event, we will contact you within 48 hours to advise when replenished stocks will become available again. If this is unacceptable, we will of course offer an exchange or a full refund. 

 

 

Payment methods available on internet orders are: 

Visa Credit/Visa Debit/Electron/Mastercard/American Express/Switch / Maestro/Solo 

 

Cheques or postal orders (made payable to Boca Teamwear) are acceptable but orders should be placed by phone with our sales team. An order number will be issued for you to send with your payment. Goods will not be despatched until payment has cleared our bank account. 

 

All prices advertised on the BOCA TEAMWEAR website do NOT include VAT. VAT at the current rate will be applied once you reach the checkout. In order for our system to determine that you are VAT exempt you must select Channel Islands rather than United Kingdom from the dropdown list of countries. In the unlikely event you have been charged VAT when you are exempt please contact a member of our customer service team. 

 

As an Exclusive Joma Specialist, BOCA TEAMWEAR offer our customers the best possible prices directly from the manufacturer. However, there may be times when our competitors are offering extremely attractive prices for a variety of reasons. Please contact us if you find the same product available at a better price and we will do our best to match it. 

 

 

Non-printed or non-embroidered goods are despatched for delivery within 7-10 days from the day the order is placed. Our printing or embroidery service will add additional time which will be subject to the size of the order and availability of suitable artwork. Small orders which require printing or embroidery will take up to 15 working days. However, delays may be unavoidable at times due to circumstances beyond our control and we will do everything possible to advise you of revised delivery schedules as appropriate. 

 

 

Please ensure that the delivery address can accept and sign for delivery between 8am and 6pm. If deliveries are left without signature we cannot accept liability. 

 

 

BOCA TEAMWEAR will often agree to negotiate with clubs who wish to place larger orders on an individual basis and not through the website. This is entirely at BOCA TEAMWEAR'S discretion and does not affect the same high standards we offer to all of our other customers. 

 

In order to benefit from discounted prices advertised on the website, orders MUST be received online and not via any other method.